MiCAR Policies and Disclosures
In line with the EU Markets in Crypto-Assets Regulation (MiCAR), we provide a range of policies, risk disclosures, and transparency reports to help users understand how we operate and how cryptoasset services are regulated in the EU.
This section brings together all MiCAR-related documentation in one place, including information on conflicts of interest, risk warnings, pricing, transaction activity, and—where applicable—the environmental and climate impact data and MiCAR whitepapers for the assets we list.
Important risks you should understand before using cryptoasset services
This page outlines the key risks associated with buying, selling, storing, or interacting with cryptoassets. It helps users understand price volatility, technology risks, fraud risks, liquidity limitations, and other factors required to be disclosed under MiCAR. It provides essential guidance for making informed decisions in a high-risk market.
How we identify, manage, and mitigate conflicts in our business
This page explains the situations where conflicts of interest may arise as we provide cryptoasset services, and the policies we have in place to manage them. Users can learn how we ensure fair treatment, transparency, and independence in our decisions, safeguarding their interests under MiCAR requirements.
How our fees work and how prices are calculated
This page explains how we determine fees for buying, selling, swapping, and topping up cryptoassets. Users can learn about the factors affecting fees, how they are displayed, and our commitment to transparent pricing under MiCAR. It ensures customers understand what they pay and why.
Monthly transaction activity published under MiCAR transparency rules
Here, users can view the monthly summary of transaction activity across our platform, published on the first day of each new month. This page provides visibility into trading volumes and usage metrics as required by MiCAR, helping users understand how our services are being used in the EU.
Complaint Handling Process – How to Raise and Track a Formal Complaint
This page explains how you can submit a formal complaint about Ramp Network’s regulated services — including on-ramps, off-ramps, top-ups, and withdrawals — and what to expect once you do. It outlines the different ways to file a complaint (online form or postal mail), the information you should include, and the timeline for acknowledgement and updates.