TERMS OF SERVICE RAMP SWAPS LIMITED
Last updated on 24th September 2026
1. About us
Who we are
Hello, we’re Ramp Swaps Limited, incorporated and registered in England and Wales with company number 11850124, whose registered office is at 81 Rivington Street, London EC2A 3AY, United Kingdom (referred to as “Ramp Network”, “we”, “us”, “our”) and our Services allow you to seamlessly exchange Digital Assets for Fiat currency and vice versa.
How we’re registered
Ramp Swaps Limited is registered as a cryptoasset business with the Financial Conduct Authority (FRN 928783), under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLRs).
We do not trade in regulated securities or assets. When purchasing, selling and/or holding cryptoassets, you will not have access to the Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS) if something goes wrong.
All financial promotions as defined under the UK financial promotion rules which appear on this website are prepared and presented by Ramp Swaps Limited.
2. About these Terms
These Terms of Service (“Terms”) set out the terms by which Ramp Swaps Ltd. agrees to provide you with access to our Services (as defined below). By accessing and using the Services, you’re entering into a legally binding contract with Ramp Swaps Ltd. on the basis of these Terms, with the waiving of certain legal rights. The Ramp Network Wallet is provided by Turnkey Global, Inc. By setting up and using the Ramp Network Wallet, you acknowledge and accept the Turnkey Terms of Service.
These Terms govern access to, and use of, the Services and related products including but not limited to software, programs, documentation, tools, internet-based services, components, and any updates (including software maintenance, service information, help content, bug fixes or maintenance releases) provided to you by Ramp Network, directly or indirectly, through all online Services we provide.
PLEASE CAREFULLY REVIEW THESE TERMS PRIOR TO ACCESSING AND USING THE RAMP NETWORK APPLICATION. THESE TERMS INCLUDE IMPORTANT INFORMATION ABOUT YOUR RELATIONSHIP TO RAMP NETWORK. YOUR USE OF THE RAMP NETWORK APPLICATION IS EXPRESSLY CONDITIONED ON YOUR CONSENT TO, AND COMPLIANCE WITH, THESE TERMS. BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ANY OF THE PROVISIONS OF THESE TERMS YOU SHOULD IMMEDIATELY STOP USING THE SERVICE. FAILURE TO COMPLY MAY RESULT IN A VIOLATION OF THE APPLICABLE LAWS OR REGULATIONS OF YOUR JURISDICTION. WHEN IN DOUBT, PLEASE CONTACT US AT: SUPPORT@RAMP.NETWORK.
3. Changes to these Terms
We may change these Terms at any time to make updates to our Services or for legal, regulatory, or any other reason, at our discretion. The changes will take effect as soon as they are posted on our website. By continuing to use our Services after such changes are made, you agree to be bound by the revised Terms.
4. Definitions
The following definitions apply to these Terms unless the context requires otherwise.
5. Digital Assets: Important Notice
AS WITH ANY ASSET, THE VALUE OF DIGITAL ASSETS CAN GO UP OR DOWN AND THERE CAN BE SUBSTANTIAL RISK THAT YOU LOSE MONEY BUYING, SELLING, TRADING, HOLDING OR INVESTING IN DIGITAL ASSETS SUCH AS CRYPTO CURRENCIES. YOU SHOULD CAREFULLY CONSIDER WHETHER BUYING, SELLING, HOLDING, TRADING OR BUYING DIGITAL ASSETS IS SUITABLE FOR YOU. The value of Digital Assets may be derived from the continued willingness of market participants to exchange Digital Assets for Fiat currencies or other Digital Assets. If such willingness is abolished for any reason, this may result in the potential for a permanent and total loss of value of a particular Digital Asset. The volatility and unpredictability of the price of Digital Assets may result in significant loss over a short period of time.
THE TREATMENT OF DIGITAL ASSETS VARIES BY JURISDICTION. BE ADVISED THAT IN SOME JURISDICTIONS, DUE TO REGULATORY CONCERNS, RAMP NETWORK MAY NOT PROVIDE PART OR ALL OF THE SERVICES. The Services are not available where prohibited by law or by Ramp Network policy, as updated from time to time; currently, such places include, but are not necessarily limited to, the countries of Iran, North Korea, Sudan, South Sudan, Syria, Cuba, Russia, or any other country against which the United States, the United Kingdom or the European Union imposes financial sanctions or embargoes. Pursuant to the economic sanctions programs administered in the countries where we conduct business our policies are designed to comply with these sanctions programs and we may: (i) suspend the Service; (ii) terminate the Service; (iii) restrict your Service; (iv) return Digital Assets to the destination of their origin or to a location specified by authorities; or (v) block the transfer of Digital Assets that are the property of a sanctioned person.
6. About the Services
Services
We offer Services which allow you to:
- On-Ramp. Buy Digital Assets using Fiat currency.
- Off-Ramp. Sell your Digital Assets for Fiat currency.
- Swap. Exchange your Digital Assets.
- Ramp Network Wallet. Transfer your Digital Assets via Ramp Network Wallet.
Cool off
Where a cool-off period applies, you expressly consent to us beginning the supply of the digital content before the end of that 14 day period and you acknowledge the loss of any right to cancel that you may otherwise have had under applicable law.
Changes to our Services
We may, without prior notice and liability, and for any reason: stop providing the On-Ramp and Off-Ramp Services or any of their features to you or to users in general; change technical solutions used in the On-Ramp and Off-Ramp Service; create usage limits for the On-Ramp and Off-Ramp Service; or permanently or temporarily terminate or suspend your access to the On-Ramp and Off-Ramp Service.
7. Eligibility and proof of identity
Eligibility Criteria
You can only sign-up for and use the Services if you:
- are at least 18 years old,
- satisfy all of our due diligence, “know-your-customer” and anti-money laundering requirements,
- are not prevented by law or regulation from using the Services in your jurisdiction, and
- are not a resident or citizen of any jurisdiction under US, UK or EU sanctions and are not personally sanctioned by the US, UK or EU which include, but are not limited to the countries of Iran, North Korea, Sudan, Syria, Cuba and Russia (the “Eligibility Criteria”).
Ramp Network is subject to AML, KYC, CTF and sanctions enforcement laws and regulations aimed at preventing and detecting money laundering, terrorist financing, fraud, and the evasion of sanctions (“Compliance Laws”). This includes but is not limited to the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (“MLRs”). From time to time, we may request that you undergo the KYC process more than once or periodically reassess your eligibility to use our Services under the Compliance Laws.
Under the Compliance Laws, Ramp Network is obligated to maintain certain information about you, including User records and transaction history, for five years, or a longer period as may be required under applicable laws. Under certain circumstances, Ramp Network may be required to report to the competent authorities any unusual transactions, or any suspicion it may have that you might be involved in any financial crime or illicit activity.
Ramp Network is required to comply with the Compliance Laws at all times. In furtherance of our AML and CTF compliance programs, we reserve the right to require you to provide KYC documentation and information, including but not limited to, copies of your government-issued identification documents such as a passport or a driver’s licence.
Ramp Network may also gather and use information about you from third parties, to help us confirm your identity, perform our AML, KYC and CTF checks and/or determine your access to the Services. You represent and warrant at all times that any and all information provided by you to us is true, accurate, and not misleading in any respect. If any such information changes, it is your obligation to provide the new information to us as soon as practicable following such change.
You agree that you will not grant any person access to the Services by using your credentials as granting access may violate applicable laws and regulations. You further agree that you will not use a VPN or other similar devices to access the Services where it is prohibited by law.
Ramp Network is registered with the Financial Conduct Authority (“FCA”) as a cryptoasset business and is subject to the requirements of the MLRs. When purchasing, selling and/or holding cryptoassets, you will not have access to the Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS) if something goes wrong.
8. On-Ramp and Off-Ramp
You can access our Services through the Ramp Network website, via our partners, or by using the Ramp Network Application. You can buy or sell Digital Assets supported by Ramp Network using a payment or payout method made available by us. You can exchange Digital Assets using the Swap Service if the pairs are supported by us.
On-Ramp Service
You can buy Digital Assets supported by Ramp Network using a payment method made available by us, which may include PayPal. Where you select PayPal as your payment method, you authorise Ramp Network to initiate a charge to your PayPal account for the total amount of your Order, including applicable Fees. The availability of PayPal for pay-in and/or pay-out transactions may vary and will be indicated by Ramp Network at the relevant time.
Your use of PayPal is subject to PayPal’s own terms and conditions, and Ramp Network is not responsible for the availability, functionality, or acts or omissions of PayPal. You acknowledge that Digital Asset transactions are irreversible once processed. If you initiate a chargeback, reversal, or dispute through PayPal after your Order has been completed, Ramp Network reserves the right to suspend your access to the Services, recover any amounts owed, and pursue any other remedies available to it. Ramp Network may impose additional limits, verification requirements, or restrictions on Orders paid for using PayPal at its discretion.
You must carefully enter and review all Order details, including the quantity and our offered price, prior to submitting your Order.
Ramp Network will present you with pricing for your On-Ramp Order. If you accept the pricing displayed and submit the Order, this constitutes your acceptance of the pricing displayed for the Digital Asset for which you submitted the Order. If you do not accept the pricing displayed, you are under no obligation to proceed with submitting the Order. You agree and acknowledge that if you are effectuating a bank transfer for purposes of placing an Order, Ramp Network shall recalculate the pricing based on the new market price of the Digital Asset for which you have placed an Order. You further acknowledge and agree that this may cause a decrease or increase in the market price of your Order.
Ramp Network is under no obligation to provide refunds for any Order which was placed using inaccurate data entered by you. Once you submit your Order, you are bound to the Terms for that Order. You may not, and we are not obligated to, cancel, reverse or change any Order once it has been submitted.
You acknowledge that due to the irreversible nature of cryptocurrency transactions, your Order can’t be cancelled once it has been processed or completed. You further acknowledge that Ramp Network shall not help or refund you if you’ve sent your Digital Assets to the wrong Wallet Address, as we don’t have any control over your wallets or any Wallet Address you send your Digital Assets to.
Off-Ramp Service
You sell Digital Assets supported by Ramp Network using a payout method made available by us. You must at all times accurately enter the quantity of the Digital Asset you are seeking to trade via the Off-Ramp Service prior to submitting your Order.
Failure to accurately enter the quantity of Digital Assets may result in an Order Failure. For purposes of clarity, this means that if you over declare or under declare the quantity of the Digital Asset you are sending to us for purposes of Off-Ramp Service, this may result in an Order Failure causing Ramp Network to refund you, minus any applicable network fees. Failure to accurately enter the quantity of Digital Assets may also result in Ramp Network adjusting the Order amount to match the amount of Digital Assets that were sent to Ramp Network. However, Ramp Network reserves the right not to provide this adjustment and to opt to refund you, minus any applicable network fees.
If you delete your payout method after submitting an Off-Ramp Order, Ramp Network reserves the right to proceed with the Order to the payout method entered in the Order.
YOU ACKNOWLEDGE AND AGREE that if you send Digital Assets from a Blockchain network that we do not support or you attempt to send a Digital Asset that is not eligible for Off-Ramp Service, this will result in either permanent loss of the Digital Asset or an Order Failure. In the event of an Order Failure for this reason, Ramp Network shall refund you, minus any applicable network fees.
YOU ACKNOWLEDGE AND AGREE that if your bank or financial institution prohibits, blocks, or limits crypto-related transactions, this shall result in an Order Failure causing Ramp Network to refund you, minus any applicable network fees.
Swap Service
You can exchange Digital Assets using the Swap Service if the pairs are supported by us. You must at all times accurately enter the quantity of the source Digital Asset you are seeking to swap via the Swap Service prior to submitting your Order.
Failure to accurately enter the quantity of source Digital Assets may result in an Order Failure. For purposes of clarity, this means that if you over-declare or under-declare the quantity of the source Digital Asset you are sending to us for purposes of Swap Service, this may result in an Order Failure, causing Ramp Network to refund you the source Digital Asset, minus any applicable network fees. Failure to accurately enter the quantity of source Digital Asset may also result in Ramp Network adjusting the Order amount to match the amount of source Digital Assets that were sent to Ramp Network and delivering the corresponding target Digital Asset accordingly. However, Ramp Network reserves the right not to provide this adjustment and to opt to refund you the source Digital Asset, minus any applicable network fees.
Wallet Address
Ramp Network will display to you the Wallet Address to which the Digital Assets will be transferred. You are obligated to verify whether the displayed Wallet Address that has been disclosed in the application is the correct one. The Wallet Address can be a Ramp Network Wallet, other wallet address indicated by you or a wallet address obtained from the host application you used to launch the widget.
You are obligated to provide a Wallet Address that is owned by you and is under your full control and authorisation. You represent that the Wallet Address is solely under your control. You are obligated to verify whether a transfer of Digital Assets may be successfully effectuated to the Wallet Address that you have provided to Ramp Network. Certain digital wallet providers may impose limits to that respect, which may result in the Digital Assets being released by Ramp Network but not accepted to the Wallet Address. If this occurs, Ramp Network will not be liable and the Service will be considered rendered.
If you delete your source or target Wallet Address after submitting a Swap Order, Ramp Network reserves the right to proceed with the Order within the Wallet Addresses entered in the original Order.
Orders
You are solely responsible for ensuring that:
If you don’t fulfil your responsibilities, we’re not responsible or liable to you for any loss you suffer as a result, including but not limited to your loss of Fiat money, Digital Assets, or loss of opportunity.
Limits on Orders
We may impose certain limits on the minimum or maximum number of trades you can enter into in a given time. We can set and change these limits at our discretion.
Cancelling Orders
We reserve the right to cancel your Order, without advance notice to you, if we don’t receive the correct purchase price from you in time or if the Order violates the relevant laws and regulations that Ramp Network is subject to. In the event that an Order is cancelled, you may be required at Ramp Network’s discretion to bear the costs of resending Fiat money to you. For purposes of clarity, the price paid needs to be exactly equal to the purchase price indicated by Ramp Network.
We are not obligated to cancel, reverse or change any Order once it has been submitted.
Inability to Complete Order
In the event that Ramp Network is not able to complete your Order for any reason, we may refund your Order. In the event of an Order Failure relating to certain compliance check failures, we may have a legal obligation not to refund the Order and are under no obligation to disclose the specific reason for our election not to refund the Order.
Pending Orders
You acknowledge and agree that your Order may be pending. Ramp Network shall not be obligated to issue a refund due to pending Orders. Reasons for pending orders include, but are not limited to, additional verification checks for compliance purposes, Blockchain network congestion, or Blockchain network-related issues which fall outside the scope of our control.
Use of third parties
We use third party exchanges and payment systems to settle your Orders. We’re not responsible or liable for any delay or errors made by them. We’re also not responsible for the consequences of any limits set by your or any third party wallet providers.
Trades
Trades made for purposes of execution of your Order by Ramp Network are usually settled using Blockchain and online payment systems (for the transfer of Fiat). Ramp Network does not provide a settlement platform on its own and is not liable for any errors or delays in the functioning of settlement systems.
9. Ramp Network Wallet
Ramp Network Wallet is a self-custodial wallet service provided by Turnkey Global Inc. and available in the Ramp Network Application. It is a software program that stores your Private Keys and allows you to access and manage supported Digital Assets. The Ramp Network Wallet associated with the Services is provided by Turnkey Global, Inc. By setting up and using the Wallet, you acknowledge and accept the Turnkey Terms of Service.
Supported Digital Assets
Ramp Network Wallet supports multiple Digital Assets across Blockchain. The current list of supported Digital Assets and networks is maintained and published at https://support.rampnetwork.com/en/articles/607893-supported-assets-list-ramp-network-wallet (the "Supported Assets List"). Ramp Network may add or remove supported Digital Assets and networks from time to time at its sole discretion. Material changes to the Supported Assets List will be communicated to users through the Ramp Network Application or via email.
Digital Assets Ownership
Digital Assets held in the Ramp Network Wallet across Blockchain remain solely with you, and they do not transfer to Ramp Network. You retain full control and ownership of your Digital Assets and Private Keys at all times. You are solely responsible for the security and management of your Digital Assets, including any associated Private Keys and authentication credentials. Ramp Network does not have access to, custody of, or control over your Private Keys or Digital Assets on your behalf, and cannot transfer, move, or otherwise manage your Digital AssetsThe risk of any loss related to the Digital Assets, including fluctuations in their value, is borne entirely by you. Ramp Network disclaims any liability for changes in value of your Digital Assets. Digital Assets that are not stablecoins are subject to significant price volatility and you may lose part or all of the fiat value of your holdings. At all times, the Digital Assets are considered your property, and Ramp Network does not have any rights or claims over them. You are responsible for any transactions involving your Digital Assets, as only you have the capability to authorize and execute such transactions through your authentication credentials and Private Keys. You may export your Private Keys or Secret Recovery Phrase to migrate your wallet to any compatible external wallet application. You acknowledge that you are solely responsible for ensuring that you send Digital Assets to addresses on the Blockchain, and that sending assets to an incorrect network may result in permanent and irreversible loss of those assets.
Setting Up
You can set up the Ramp Network Wallet in the Ramp Network Application. You will need to set up a Passkey using Face ID, fingerprint, or device PIN. Passkey will be used to approve transactions. The Passkey is never shared with Ramp Network.
Topping Up Transaction
A Top-Up Transaction allows you to purchase supported Digital Assets directly into Ramp Network Wallet using supported Fiat currencies via our On-Ramp Service through the Ramp Network Application. You must select from available Digital Assets, networks, and payment methods, which may include PayPal, and may be required to complete KYC verification before processing. Upon confirmation of payment and completion of any required verification, the corresponding Digital Assets will be transferred to Ramp Network Wallet on the selected network. Ramp Network may, at its sole discretion, cover the Network Fees for Top-Up Transactions.
Where available in your region, PayPal may be offered as a payment method for Top-Up Transactions. If you select PayPal, you must have a linked and verified PayPal account in accordance with the “PayPal as a Payment Method” section of these Terms. The availability of PayPal as a payment or payout method may vary and will be indicated by Ramp Network at the relevant time.
The PayPal account you use must be held in your own name and registered to you as the sole Ramp Network Account owner. Ramp Network will perform a name cross-check between your PayPal account and your Ramp Network Account, and reserves the right to decline, suspend, or reverse any transaction where the names do not match. You may link only one PayPal account to your Ramp Network Account, and you must not link a PayPal account belonging to any other person or link multiple PayPal accounts to a single Ramp Network Account.
Withdrawal Transaction
You can withdraw supported Digital Assets from Ramp Network Wallet through two methods: to Fiat and to an external wallet.
You may sell supported Digital Assets for supported Fiat currencies and receive the proceeds through our Off-Ramp Service. For more information on the Off-Ramp Service, check Section 9 of these Terms.
You may send supported Digital Assets directly from your Ramp Network Wallet to an external wallet address that you specify on the Blockchain. See “Sending and Receiving supported Digital Assets” Section below for more information.
Sending and Receiving Digital Assets
When you send or receive supported Digital Assets using the Ramp Network Wallet, you acknowledge and understand that these transactions are initiated and executed directly by you on a Blockchain using your Private Key. Ramp Network does not take an order, act as an intermediary, or involve itself in executing these transactions in any way. You acknowledge that Blockchain transactions are irreversible, and Ramp Network cannot cancel, reverse, or recover transactions once processed. You are solely responsible for ensuring that you send Digital Assets to the correct wallet address on the Blockchain. Sending Digital Assets to an address on an incompatible or incorrect network may result in permanent and total loss of those Digital Assets.
You may send Digital Assets through the Ramp Network Wallet using the following methods:
- Send to Contacts: You may send USDC on the Base network to other Ramp Network users through their Username. Both you and the recipient must have active Ramp Network Wallets and must have mutually accepted contact invitations. Pending invitations do not permit transactions. You are solely responsible for verifying the correct Username before initiating any transaction.
- Send via payment link: You may generate redeemable payment links that allow the recipient to receive USDC on the Base network. Payment links expire automatically after 48 hours if unclaimed, or may be cancelled manually by you, in which case the USDC returns to your Wallet. Recipients must download the Ramp Network application and create a Ramp Network Wallet to claim funds from payment links.
- Send to wallet address: You may send supported Digital Assets to any compatible wallet address on Blockchain. You are solely responsible for verifying the accuracy and compatibility of the destination wallet address and Blockchain before initiating transactions. You must ensure that you are sending the Digital Asset on the Blockchain. Sending a Digital Asset to an address on an incompatible or incorrect network (for example, sending an asset on one network to an address that only supports a different network) may result in permanent and total loss of those Digital Assets. Ramp Network cannot recover Digital Assets sent to incorrect addresses or incorrect networks.
Receiving Digital Assets
You may receive supported Digital Assets through through the Ramp Network Wallet using the following methods:
- Transfers of USDC on the Base network from other Ramp Network users via your Username
- Claiming funds from payment links shared with you
- From an external wallet on any supported Blockchain network.
10. Earn
Earn is an optional feature that allows you to earn yield on your USDC by depositing it into a Vault or lending pool accessed through third-party decentralized finance protocols. Depending on the Blockchain network, Earn is made available through different protocols: (a) on the Base network, USDC is deposited into the Vault, a smart contract managed by our Vault Partner that uses the third-party DeFi Morpho protocol; and (b) on the Stellar network, USDC is deposited into a lending pool managed by the third-party DeFi Blend protocol, which does not use a Vault Partner or curator, as all Blend pools are managed by the Blend protocol. In each case, Earn remains a non-custodial service in which you deposit USDC from your own non-custodial Ramp Network Wallet, receive variable yield, and may redeem your USDC at any time, subject to any applicable fees which, where charged, are disclosed to you prior to deposit .
By using Earn, you acknowledge and agree that:
- you have read and understood this entire Earn section, including all risk disclosures;
- you understand that participation in Earn involves the risk of partial or total loss of your deposited assets;
- the Earn feature involves interaction with third-party protocols not controlled by Ramp Network;
- yields are variable and not guaranteed;
- you are solely responsible for determining whether participation in Earn is suitable for your financial situation and risk tolerance;
- you have reviewed and accept any applicable terms of service from the Vault Partner and third-party protocols;
Earn Feature
The Earn feature is a self-custodial functionality. You retain control of your digital assets at all times. Your assets are held in your Ramp Network Wallet and, if you choose to participate in Earn, are transferred by you to the Vault. Ramp Network does not take custody of your assets, and assets deposited into the Vault do not pass through, and at no time are received, held, or controlled by Ramp Network. Participation in Earn involves interaction with blockchain smart contracts and decentralized finance protocols. Ramp Network acts solely as an interface enabling access to, and facilitating interaction with, such smart contracts. Ramp Network is not responsible for the performance, security, or operation of third-party protocols or smart contracts.
Third-Party Infrastructure and Protocols
On the Base network, the Vault is managed by the Vault Partner and uses the DeFi Morpho protocol to generate yield. On the Stellar network, yield is generated through lending pools managed by the DeFi Blend protocol, which does not involve a Vault Partner or curator. Ramp Network is not affiliated with these third-party protocols. Your use of Earn is subject to the terms of the Vault Partner (where applicable) and any third-party protocols involved, including the Morpho Terms of Use and the Blend Terms of Service .
Ramp Network expressly disclaims liability for third-party services. You acknowledge and agree that Ramp Network does not control, endorse, guarantee, or assume responsibility for any third-party protocols or services utilized by the Vault, and that Ramp Network shall not be liable for any losses resulting from the actions, omissions, insolvency, or failure of any such third parties.
How it works
You deposit USDC from your Ramp Network Wallet into the Vault (on the Base network) or into a Blend lending pool (on the Stellar network). Deposited USDC cannot be used for other transactions until you redeem it. The Vault or Blend pool generates yield by lending USDC and providing liquidity on decentralized markets.
Yield accrues automatically and continuously and is reflected in the value of your share of the Vault. There is no requirement to claim yield manually, and no schedule such as daily or weekly distributions is guaranteed.
The rate of return generated by the Vault, expressed as Annual Percentage Yield (“APY”) in the Ramp Network Wallet interface, is dynamic and may increase or decrease in response to market conditions, strategy performance, or other factors. Displayed APY figures are estimates and are not guarantees of future performance.
Withdrawing Your USDC
You can withdraw your USDC at any time. You'll receive your deposit plus any earned yield, minus applicable fees. Ramp Network is not responsible for withdrawal delays or any resulting losses. By participating in Earn, you accept the risk of delayed or restricted access to your funds.
Fees
Participation in the Earn feature may be subject to fees (“Vault Fees”). Vault Fees are determined at the Vault smart contract level and may include fees applied by the Vault Partner and underlying protocols.
Ramp Network reserves the right, at its discretion, to introduce, modify, or remove Vault Fees at any time. Where required, applicable Vault Fees will be disclosed within the Ramp Network Application interface prior to participation or redemption.
Vault Fees, when applicable, are reflected in the performance of the Vault and may reduce the yield generated.
You acknowledge that Vault Fees may change over time and that Ramp Network does not guarantee the continuation of any specific fee structure.
Risks
Participation in the Earn feature involves material risks, including without limitation the risk of partial or total loss of your deposited assets. By participating in Earn, you accept all such risks, which may include:
Smart Contract Risk: Smart contracts may contain bugs, errors, or vulnerabilities that could lead to partial or total loss of deposited assets.
Liquidity Risk: Availability of liquidity within the Vault or underlying protocols may affect redemption timing and process.
Market Risk: Yield rates and returns may fluctuate or decline due to factors outside Ramp Network’s control.
Third-Party Protocol Risk: The Vault and underlying third-party protocols may behave in unexpected ways, fail, be subject to exploits or governance actions, or undergo changes in strategy, upgrades, or migrations that may affect the value, accessibility, or security of your deposited assets.
Regulatory Risk: Changes in laws or regulations may affect the availability, legality, or operation of the Earn feature, the Vault, or underlying protocols. Regulatory actions may require suspension, modification, or termination of the Earn feature, potentially affecting your ability to access or redeem your assets on your preferred timeline.
You acknowledge and accept all risks associated with participation in the Earn feature and agree that Ramp Network is not liable for any losses arising from such risks.
Important Disclaimers
Ramp Network makes no warranty, express or implied, regarding the performance, profitability, or security of the Earn feature or any third-party smart contract or protocol. Ramp Network does not provide financial, tax, legal, or investment advice. Participation in the Earn feature is at your sole risk. The Earn feature and any yields generated are not deposits, are not insured by any government agency, and are not guaranteed. Nothing in these Terms or the Ramp Network Application shall be construed as an offer or solicitation to buy or sell securities or investment advice.
Changes to Earn
Ramp Network reserves the right, in its sole discretion and without prior notice or liability, to: (a) suspend, modify, limit, or discontinue the Earn feature at any time for any reason, including but not limited to regulatory requirements, risk management concerns, third-party protocol failures, or business reasons; (b) implement new eligibility requirements, geographic restrictions, deposit limits, or usage restrictions; (c) change the Vault Partner or underlying protocols used to generate yield; (d) require redemption of all or part of deposited assets; or (e) prevent new deposits while allowing existing deposits to be redeemed. You acknowledge that such actions may result in delays, reduced yields, or losses, and you agree that Ramp Network shall not be liable for any such consequences.
11. Account
If you register for a Ramp Network account (“Account”) we will ask you to provide your details, including but not limited to your name, email address and password. By registering, you confirm that you accept these Terms and will use the Services only for yourself as the sole Account owner. You must not share access, allow third parties to use your Account, or act on behalf of another third party. You may register only one Account. You are fully responsible for all activity that occurs under your Account. We will collect, store, and use the personal information you provide in connection with the Account use, in accordance with our Privacy Policy.
12. Refunds
On-Ramp Service
You must carefully enter and review all Order details, including the quantity and our offered price, prior to submitting your Order.
Ramp Network will present you with pricing for your On-Ramp Order. If you accept the pricing displayed and submit the Order, this constitutes your acceptance of the pricing displayed for the Digital Asset for which you submitted the Order. If you do not accept the pricing displayed, you are under no obligation to proceed with submitting the Order. You agree and acknowledge that if you are effectuating a bank transfer for purposes of placing an Order, Ramp Network shall recalculate the pricing based on the new market price of the Digital Asset for which you have placed an Order. You further acknowledge and agree that this may cause a decrease or increase in the market price of your Order.
Ramp Network is under no obligation to provide refunds to an Order which was placed using inaccurate data entered by you. Once you submit your Order, you are bound to the Terms for that Order. You may not, and we are not obligated to, cancel, reverse or change any Order once it has been submitted.
You acknowledge that due to the irreversible nature of cryptocurrency transactions, your Order can’t be cancelled once it has been processed or completed. You further acknowledge that Ramp Network shall not help or refund you if you’ve sent your Digital Assets to the wrong Wallet Address, as we don’t have any control over your wallets or any Wallet Address you send your Digital Assets to.
Off-Ramp Service
You must at all times accurately enter the quantity of the Digital Asset you are seeking to trade via the Off-Ramp Service prior to submitting your Order. Failure to accurately enter the quantity of Digital Assets may result in an Order Failure. For purposes of clarity, this means that if you over declare or under declare the quantity of the Digital Asset you are sending to us for purposes of Off-Ramp Service, this may result in an Order Failure causing Ramp Network to refund you, minus any applicable network fees. Failure to accurately enter the quantity of Digital Asset may also result in Ramp Network adjusting the Order amount to match the amount of Digital Assets that were sent to Ramp Network. However, Ramp Network reserves the right not to provide this adjustment and to opt to refund you, minus any applicable network fees.
If you delete your payout method after submitting an Off-Ramp Order, Ramp Network reserves the right to proceed with the Order to the payout method entered in the Order.
YOU ACKNOWLEDGE AND AGREE that if you send Digital Assets from a Blockchain network that we do not support or you attempt to send a Digital Asset that is not eligible for Off-Ramp Service, this will result in either permanent loss of the Digital Asset or an Order Failure. In the event of an Order Failure for this reason, Ramp Network shall refund you, minus any applicable network fees.
YOU ACKNOWLEDGE AND AGREE that if your bank or financial institution prohibits, blocks, or limits crypto-related transactions, this shall result in an Order Failure causing Ramp Network to refund you, minus any applicable network fees.
Inability to Complete Order
In the event that Ramp Network is not able to complete your Order for any reason, we may refund your Order. In the event of an Order Failure relating to certain compliance check failures, we may have a legal obligation not to refund the Order and are under no obligation to disclose the specific reason for our election not to refund the Order.
Pending Orders
You acknowledge and agree that your Order may be pending. Ramp Network shall not be obligated to issue a refund due to pending Orders. Reasons for pending orders include, but are not limited to, additional verification checks for compliance purposes, Blockchain network congestion, or Blockchain network-related issues which fall outside the scope of our control.
13. Inaccurate Data
Ramp Network is not responsible for any inaccuracy in the Personal Data provided by you. You are obligated to check all the information before submitting it to Ramp Network. Blockchain transactions are irreversible and Ramp Network will not be able to reverse any transactions already executed in case you made a mistake in the provided Personal Data or instruction. This includes transactions initiated through the Wallet, where you have direct control over transaction execution. Ramp Network is under no obligation to provide you with a refund or compensation of any sort for erroneous transactions caused by your input of inaccurate data or loss of access to your Wallet.
14. Blockchain Data
Your use of Digital Assets may be recorded on a public Blockchain (such as your Wallet Address). Many Blockchains are open to forensic analysis which can lead to re-identification of transacting individuals and the revelation of Personal Data, especially when Blockchain data is combined with other data. Any information stored in a public Blockchain will remain for an indefinite period of time. Blockchains are decentralised or third-party networks which are not controlled or operated by Ramp Network, we are not able to erase, modify, or alter Personal Data on such networks.
15. Your Obligations
Representations and warranties
You represent and warrant to us when you enter these Terms and on an ongoing basis:
- you meet the Eligibility Criteria,
- any information you provide to us is true and accurate,
- you comply with all applicable laws and regulations when using the Service.
- you have full lawful ownership of the payment accounts and Wallet Addresses you’re transferring to and from,
- you will not engage in any activity, directly or indirectly, that would be in violation of any laws, rules, and regulations applicable to you and us, including but not limited to (i) any applicable laws designed to fight the funding of terrorism and money laundering (including but not limited to the anti-money laundering and anti-terrorism laws, rules and regulations), and (ii) economic sanctions programs of the United States, United Nations, European Union, or the United Kingdom,
- you will not access or use the Services to engage in activities relating to gambling, betting or similar games of chance,
- you will not access or use the Services for purposes of accessing, streaming or downloading pornographic content of any kind,
- you will not access or use the Services with VPN or similar tools,
- you will not access or use the Services for any other illegal activity.
Further obligations
You further understand that you are solely liable for any legal claim, any financial penalties and/or other liability of ours arising from your breach of these Terms.
If you receive any Digital Assets or Fiat from us in excess of an Order placed or without placing an Order (by mistake or otherwise), you are obligated to return the full amount of the overpayment to us immediately.
Use restrictions
When using the Services, you must behave lawfully and not breach these Terms in any way. In particular, you agree that you won’t:
- use the Services for anything unlawful, criminal, harmful or fraudulent,
- access, store, distribute or transmit viruses, malicious code or other harmful technologies,
- expropriate data or do anything that infringes the intellectual property rights of a third party,
- reverse engineer, copy, modify, data scrape, automate or re-sell any part of the Services,
- exploit any bugs, glitches, vulnerabilities or unintentional features within the Services that may be discovered from time to time,
- use someone else’s email address to access the Services or allow anyone else to access the Services using your email address,
- use any automated system to send more request messages to our servers than a human can reasonably produce in the same period or put an unreasonably large load on our infrastructure,
- register duplicate Ramp Network accounts,
- use the Services to purchase or sell Digital Assets that are regulated securities, derivatives or financial instruments,
- use a Wallet Address that does not belong to you, allow a third party to use your Wallet Address, or use Digital Assets held in the Wallet for any purpose prohibited by these Terms;
- share your Private Keys, Secret Recovery Phrase, or account credentials with any third party,
- attempt to circumvent any security measures or technical limitations of the Services;
- use the Services to engage in money laundering, terrorist financing, or other illegal activities,
- create multiple Usernames or impersonate other users within the Wallet; and
- use the Ramp Network Wallet to send, receive, or hold Digital Assets other than those listed on the Supported Assets List, or use any Digital Asset other than USDC as a payment instrument for goods or services.
Unauthorised access
You must tell us immediately if there has been any unauthorised access to your Ramp Network account or data by emailing support@ramp.network. We won’t be liable for any loss you suffer of any kind and this includes a loss as a result of you giving access to your account to anyone else or for any other incidents which derive from access to your account for any reason.
16. Payment and Fees
On-Ramp, Off-Ramp and Swap Services
We charge you the price to buy or sell your Digital Assets plus the following fees (“Fees”):
- Ramp Network Fee - charged by us to execute your trade
- Third-Party Fees:
- Network Fee - charged by the Blockchain executing your trade
- Fee on Top - charged by the third-party application or service you are accessing our Services through.
You can view our detailed pricing information at: https://support.ramp.network/en/articles/10415-what-fees-are-charged-when-buying-crypto
We will make all reasonable efforts to let you know the conversion rate and how much you’ll be charged in Fees for each Order before you enter into a trade. The Fees may vary and change per Order.
Ramp Network Wallet
Transactions executed on-chain using the Ramp Network Wallet are subject to Network Fees, which are charged by the Blockchain, not by Ramp Network. The amount of Network Fees is determined by the Blockchain itself and may vary significantly depending on network congestion, transaction complexity, and the specific blockchain being used. Network Fees are variable, unpredictable, and entirely outside of Ramp Network's control. Different Blockchain networks employ different fee mechanisms. Network Fees can fluctuate dramatically, particularly during periods of high network congestion, and may in some cases exceed the value of the Digital Assets being transferred. You are solely responsible for reviewing and accepting the applicable Network Fee before initiating any transaction. Network Fees are non-refundable, even if a transaction fails or is delayed. Ramp Network reserves the right to subsidize Network Fees at its discretion for certain transaction types and may choose to discontinue such subsidization at any time without notice.
Taxes
You are responsible for complying with applicable tax law. You agree that Ramp Network is not responsible for determining whether or which laws may apply to your transactions, including tax law. You are solely responsible for reporting and paying any taxes arising from your use of the Services.
17. Term, Termination & Suspension
Term
These Terms start when you access and use the Services and continue to apply until terminated by either you or us.
When we can terminate or suspend your access
We can immediately suspend your access to and use of the Services without advance notice if:
- you no longer meet the Eligibility Criteria,
- you breach these Terms,
- you breach your Representations and warranties
- you don’t pay our Fees, or
- we are instructed or required to do so by a governmental body, law or regulation.
We reserve the right to terminate your access to the Services, refuse processing, cancel and reverse any transaction, regardless of if corresponding funds have been debited from your payment method at any time and without advance notice.
You may terminate this contract at your discretion, subject always to the prior completion of the Order placed under these Terms. Certain provisions of these Terms shall survive termination: including your indemnity, taxes, confidentiality, warranty and other disclaimers, limitation of liability, intellectual property, governing law and those provisions that by their nature are intended to survive termination or expiration of these Terms.
Consequences of our suspension or termination
If you’ve initiated an Order or trade before we terminate or suspend your access, we’ll return the relevant Fiat currency or Digital Assets to you unless law or regulation doesn’t allow us to. Anything in these Terms which is intended to survive termination - including your indemnity, taxes, confidentiality, warranty and other disclaimers, limitation of liability provisions, provisions with respect to your applicable responsibilities, IP, and governing law - will remain in force.
If your access to the Services is terminated or suspended, you will still retain the ability to use your Ramp Network Wallet. You can recover your wallet in another application by using your Secret Recovery Phrase.
18. Intellectual Property
All intellectual property rights in the Services and all logos or trademarks related to the Services, Ramp Network or Ramp Network group are owned by Ramp Network or its licensors. You’re not allowed to reproduce or store any part of Ramp Network, our Services or marks in any way without our prior written permission which we may deny for any given reason.
19. Feedback
You agree that any Feedback is entirely voluntary and we shall be free to use such Feedback as we see fit and without any obligation or compensation to you. Feedback shall not be considered confidential and shall become the sole property of Ramp Network. We may use Feedback for the improvement of our Services, development of new features or any other purpose that we deem appropriate without restriction. If the transfer of Feedback to Ramp Network is ineffective or void for any reason, you grant Ramp Network and its affiliates a non-exclusive, perpetual, global, royalty-free, transferable, sublicensable and irrevocable right and licence to use, copy, modify, create derivative works of, distribute, publicly perform, sublicense, and otherwise exploit such Feedback for any purpose.
20. Data Protection
We comply with all applicable data protection laws at all times and only use your Personal Data to provide you with the Services. Check out our Privacy Policy and Cookies Policy for full details on how Ramp Network collects, uses, discloses, transfers, stores, and processes your Personal Data when you use our Services.
21. Disclaimers
RAMP NETWORK SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY UNDER THESE TERMS AND TO THE EXTENT ALLOWED BY APPLICABLE LAW ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, OR WARRANTY OF NON-INFRINGEMENT ARE DISCLAIMED.
RAMP NETWORK WALLET IS PROVIDED THROUGH A THIRD-PARTY INFRASTRUCTURE AND RAMP NETWORK MAKES NO WARRANTIES REGARDING THE AVAILABILITY, SECURITY, OR FUNCTIONALITY OF THE UNDERLYING WALLET TECHNOLOGY. RAMP NETWORK SERVES SOLELY AS A USER INTERFACE PROVIDER FOR THE WALLET SERVICE AND IS NOT A FINANCIAL INTERMEDIARY FOR SELF-CUSTODIAL WALLET TRANSACTIONS.
IN NO EVENT SHALL RAMP NETWORK, ITS AFFILIATES AND SERVICE PROVIDERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES, CONTRACTORS, OR REPRESENTATIVES, BE LIABLE FOR ANY LOST PROFITS, DIMINUTION IN VALUE OR BUSINESS OPPORTUNITY, ANY LOSS, DAMAGE, CORRUPTION OR BREACH OF DATA OR ANY OTHER INTANGIBLE PROPERTY OR ANY SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, OR CONSEQUENTIAL DAMAGES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR MISUSE OF RAMP NETWORK SERVICES OR THESE TERMS, EVEN IF AN AUTHORIZED REPRESENTATIVE OF RAMP NETWORK HAS BEEN ADVISED OF OR KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
RAMP NETWORK MAKES NO REPRESENTATIONS ABOUT THE ACCURACY, ORDER, TIMELINESS OR COMPLETENESS OF HISTORICAL OR CURRENT ELIGIBLE DIGITAL ASSETS PRICE DATA AVAILABLE THROUGH THE RAMPS SERVICES. RAMP NETWORK WILL MAKE REASONABLE EFFORTS TO ENSURE THAT REQUESTS FOR TRANSACTIONS ARE PROCESSED IN A TIMELY MANNER BUT RAMP NETWORK MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE AMOUNT OF TIME NEEDED TO COMPLETE PROCESSING (WHICH IS DEPENDENT UPON MANY FACTORS, INCLUDING THOSE OUTSIDE OF OUR CONTROL), AND RAMP NETWORK SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES WHICH YOU MAY INCUR AS A RESULT OF ANY PENDING ORDER OR ANY OTHER DELAY IN THE PROVISION OF THE SERVICES.
22. Liability
Liability we can’t exclude
We don’t exclude liability for fraud, death or personal injury caused by negligence, or anything which cannot be excluded by law.
Exclusions
We’re not liable for:
- loss which isn’t reasonably foreseeable, including any indirect or consequential losses,
- loss of data, funds, Digital Assets or any losses you suffer as a result of price fluctuations of Digital Assets held in the Ramp Network Wallet (including but not limited to losses from price volatility of non-stablecoin Digital Assets), inaccuracies in price information given in relation to Digital Assets or non-availability of Digital Assets,
- loss caused by a pending order;
- loss of access to your Ramp Network Wallet or any Digital Assets held therein due to lost Private Keys, Secret Recovery Phrase, Passkey, device access, or other authentication credentials;
- losses resulting from third-party wallet applications or services you may use with your exported wallet;
- transactions sent to incorrect addresses, Usernames, or Blockchain networks, including but not limited to sending Digital Assets to addresses on incompatible or incorrect networks;, Usernames, or Blockchain Networks, including but not limited to sending Digital Assets to addresses on incompatible or incorrect networks;
- blockchain network congestion, delays, or failures on the Blockchain that may affect transaction processing times, success, or finality, including differences in confirmation times and finality guarantees across different Blockchain networks;
- changes in blockchain protocols, network upgrades, hard forks, or soft forks affecting the Blockchain network that may affect wallet functionality, asset accessibility, or transaction processing;
- regulatory changes that may require suspension or modification of Services;
- technical issues with third-party wallet infrastructure providers, including Turnkey Global Inc., or any failures, outages, or security breaches affecting third-party services used to provide wallet functionality;
- permanent loss of access to Digital Assets due to Blockchain Network changes, discontinuation, protocol upgrades, hard forks, or consensus failures affecting the Blockchain;
- Force Majeure: loss resulting from anything outside of our reasonable control, which includes anything any third party does or fails to do, including third party exchanges, token issuers, wallet providers, and Blockchain network operators or validators,, delay or failure due to any act of God, act of civil or military authorities, pandemic, epidemic, act of terrorists, civil disturbance, war, strike or other labour dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, Blockchain network congestion, Blockchain network failures, protocol upgrades or changes to the Blockchain, other catastrophe or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.
In no event shall you have any recourse, whether by setoff or otherwise, with respect to our obligations, to or against any assets of any person or entity other than Ramp Network, including, without limitation, any member, shareholder, affiliate, investor, employee, officer, director, agent or advisor of Ramp Network.
Limitation on liability
Our liability for any claim brought under these Terms is limited to the Fees paid by you in the 12 months directly before the claim.
Written notification of errors
All claims of Electronic Funds Transfer (EFT) errors should be addressed in writing to support@ramp.network and include the following relevant information: user identification such as name and associated email account, the time and date when the error occurred, specific information regarding the alleged error.
Liability of Third Parties
Ramp Network is not liable for the actions of any third-party. You acknowledge and understand that issuers of certain Digital Assets may become insolvent or restructure and that this may cause extreme volatility and loss related to Digital Assets issued by those providers. Ramp Network bears no connection to any third party token issuer and is not liable for any insolvency proceedings and damage in connection, either directly or indirectly, caused by those insolvency proceedings in any jurisdiction or any court. You further acknowledge and understand that there have been increasing insolvency proceedings among Digital Asset platforms which may impact access to the Digital Assets that are held in wallets and or accounts which are provided by those platforms. Your purchase of Digital Assets should be made after careful care and consideration and your own personal research. Ramp Network makes no representations in regard to dealing with Digital Assets.
23. Indemnity
You agree to indemnify and hold harmless Ramp Network and its affiliates, and their respective employees, managers, officers, directors, partners and shareholders from any losses, damages, suits and expenses, of whatever kind, including reasonable legal fees and the costs of any trades (e.g. any network fees) that we incur in connection with or arising out of your access to or use of the Services, or our activities in connection with such Services, and for your breach of these Terms or violation of any law, regulation, order or other legal mandate, or the rights of a third party, or any act or omission by you or any person acting on your behalf while using the Services, regardless of whether the specific use was expressly authorized by you.
24. Other Important Information
Nobody else has any rights under these Terms
These Terms are a contract between you and us. No other person shall have any rights to enforce any of its terms.
Even if we delay in enforcing this contract, we can still enforce it later
If we don’t immediately insist that you do something you are required to do under these Terms, or if we delay in taking steps against you in respect of your breach, we can still do so later on.
Severability
If any provision in these Terms is found to be unenforceable, that provision shall be severed with the remainder of these Terms remaining in full force and effect.
Entire Agreement
These Terms, our Privacy Policy and our Cookies Policy constitute a complete and exclusive agreement between you and Ramp Network. In the event of inconsistency or discrepancy between these Terms and any other document accompanying it, these Terms shall prevail.
Governing law and jurisdiction
Unless expressed otherwise or inadmissible by law, these Terms and all documents and contractual rights and obligations arising in relation to the Services, are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction to hear disputes in connection with them.
Complaints
If you have any questions or a complaint about Ramp Network or the Services, drop us a line at support@ramp.network or Ramp Swaps Limited, Fourth Floor, Verse Building, 18 Brunswick Place, London, England N1 6DZ.
